Refund policy

Returns

We have a 30-day return window, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item has to be in the same condition you received it:

  • Unworn or unused

  • With tags

  • In its original packaging

  • With your receipt or proof of purchase (aka loot log)

To start a return, contact us at Nerdnationco@gmail.com. We’ll send you the return coordinates (aka the return address).

If your return is accepted, we’ll send you step-by-step shipping instructions.

⚠️ Items sent back to us without first requesting a return will be rejected like bad game code.

You can always contact us with any return questions at Nerdnationco@gmail.com.

Damages and Issues 

Please inspect your order when it arrives and contact us right away if:

  • The item is defective

  • The item is damaged

  • You received the wrong item

That way, we can review the issue and do our best to patch it and make it right.

Exceptions / Non-Returnable Items 🚫

Some items are non-returnable, even in our universe. This includes:

  • Perishable goods (food, flowers, plants, etc.)

  • Custom products (special orders or personalized items)

  • Personal care items (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

If you’re not sure whether your item qualifies, reach out and we’ll help you check your item stats.

Unfortunately, we cannot accept returns on:

  • Sale items

  • Gift cards

Exchanges 🔄

Want to swap for a different item?
The fastest way is to return the item you have, and once your return is accepted, you can place a separate order for the new item you want. Speedrun that exchange.

Refunds 💳

Once we receive and inspect your return, we’ll let you know if your refund is approved or not.

If approved, your refund will be sent to your original payment method within 10 business days. Please keep in mind your bank or credit card company may take additional time to process and post the refund (we wish we could speed-boost that part, but it’s out of our party’s control).

If more than 15 business days have passed since we approved your return and you still don’t see your refund, please contact us at Nerdnationco@gmail.com so we can investigate the situation like a proper side quest.